Privacy Policy

Privacy & Cookie Policy

1. Introduction

At Raphaelle Coqblin Jewelry, we are committed to protecting your privacy. This policy outlines how we collect, use, store, and safeguard your personal information when you visit our website, place an order, or interact with us in any way.

We value your privacy and treat your data with care, transparency, and in full compliance with applicable data protection laws.

2. Data We Collect

We only collect information necessary to provide you with the best possible service. This includes:

Personal Information: first name, last name, email address, shipping/billing address, phone number.
Transactional Data: payment information, order history.
Browsing Data: IP address, browser type, pages visited, time spent on site, collected via cookies.

We collect this data when you:

Create an account or place an order.
Sign up for our newsletter.
Fill out a contact form.
Browse our website.

3. How We Use Your Data

Your information is used to:

Process and deliver your orders.
Send order updates or marketing communications (if you’ve opted in).
Enhance your experience on our site.
Respond to your inquiries.
Ensure the security and performance of our website.

4. Sharing Your Data

We never sell your personal data.

We only share your information with trusted third-party service providers that assist us in:

Secure payment processing (e.g., Stripe, Shopify Payments).
Shipping and logistics.
Marketing and email communications (e.g., Klaviyo, Meta).
Hosting and managing our website (Shopify).

These partners are required to protect your data and use it solely for the services we authorize.

5. Cookies

Our website uses cookies to:

Improve site performance and navigation.
Analyze user behavior for statistical purposes.
Offer personalized content and targeted advertising.

You can manage your cookie preferences at any time through your browser settings.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data.
Request correction or deletion.
Object to or restrict data processing.
Request data portability.

To exercise your rights or ask any questions, please contact us at:
contact@raphaellecoqblin.com

8. Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or disclosure.

9. Changes to This Policy

This policy may be updated from time to time. We encourage you to review it periodically. The date of the latest update is shown below.

Last updated: April 3, 2025